[Resolved] Cinepolis India — money deducted for movie tickets;have not received confirmation | |||
I have booked 2 tickets for the movie badhai ho on november 1st using the cinepolis application. I have paid the amount with rs 380 deducted from the balance but have not received the movie tickets or confirmation. I have sent an email to [protected]@cinepolis.com but haven't received any response since. The cinepolis website does not have a contact number also. Was this information helpful? | |||
Dec 3, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 02, 2018 Cinepolis India Customer Care's response Dear Vikhyath, We are sorry to hear this. You can rebook your tickets and the amount which is already debited will be refunded. We have forwarded your concern to our team and they will get back to you shortly. Regards, Team Cinépolis | |||
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+91 99 5885 5033
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Transaction Reference Number :[protected]
Transaction Date: 07/11/2018
Name: Madhana gopal S
Thank you for reaching out to us. We would like to inform you that your amount of the unsuccessful transaction has been refunded on 7th November, and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance.
Regards,
Team Cinépolis