[Resolved] Cinepolis India — money deducted from the bank but shown an error and tickets not booked

vvsandipvv

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560067
Website:	cinepolisindia.com

Hi cinepolis,
This is ridiculous,
Amount got deducted from my axis debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"your a/c 352436 is debited with inr 630 on[protected]:27:21
Info:pur/fss epayments apin/thane//seq no[protected]."

Movie name: johnny english strikes again (Eng) (U/a)
Date: 6th nov (Tue)
Show time: 4:40 pm
Seats: j11 and j10 (2 tickets)
Cinema: cinepolis royal meenakshi mall bengaluru

Please help to sort this out asap

Sandip

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Dec 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Cinepolis India Customer Care's response Dear Sandip,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (52438) in the subject line so that our team can assist you.

Regards,
Team Cinépolis