[Resolved] Cinepolis India — Money refund issue without tickets

Milan#219

from Cuttack, Odisha

Oct 13, 2022

Address:

Cinepolis Esplanade Bhubaneswar

I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.

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Nov 14, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

Cinepolis India Customer Care's response Hi Milan,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis