[Resolved] Cinepolis India — Movie ticket price refund

Sumanckol

from Pune, Maharashtra

Address:

Kolkata, West Bengal, 700038

Hi,
I booked 2 tickets for 12:25 PM show of "Guardians of Galaxy Vol 2" @ Cinepolis Lake Mall Kolkata on 7th may 2017 (Sunday). We were made to wait till 12:50 PM and finally when the show started there were issues with the 3D projection and the same was mentioned to the concerned personnel, they agreed to the issue and confirmed that the money would be refunded within 24 hrs, its been 2 days now but the refund has not yet happened. Below are the transaction details :

Screen - Audi 4
Seat nos . - J6 & J7
Booking ID - CP[protected]
Kiosk ID - WSX7LMZ
Mode of Payment - Axis Bank Net Banking
Amount expected as refund - Rs. 517.48

Thanks,
Suman.
+ 91 [protected]

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Jun 18, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Cinepolis India Customer Care's response Hi Suman,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 17, 2017

Cinepolis India Customer Care's response Hi Suman,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.