[Resolved] Cinepolis India — movie tickets combo sold forcibly at the counter in mangalore.

Venky Edits

from Belgaum, Karnataka

Address:

City centre mall, Mangalore, Dakshina Kannada, Karnataka, 575003

Today i was at cinepolis, city centre mall, mangalore. While booking ticket to movie, i had asked for a 150rs ticket in vip section but the person on the counter was like you have to buy tickets in combo only. That is 150ticket+100 popcorn combo. When i asked for movie tickets only, the counter guy asked me to book tickets online and he insisted of not giving tickets only. I was forcibly made to purchase combo tickets. This has been going on for a long time on weekends as there is crowd moving in and most of them don't know this.. Hence forth i am not suggesting any of my friends or family member to cinepolis as this is one worst kind of service provided so as to reach target or something like that.
Thanks again for this lesson.

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Jun 3, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Cinepolis India Customer Care's response Dear Customer (Venky Edits),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (70726) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Apr 29, 2019

Cinepolis India Customer Care's response Dear Customer (Venky Edits),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis