[Resolved] Cinepolis India — Movie tickets not confirmed and amount is debited

chaithu146

from Hyderabad, Telangana

Oct 25, 2022

Address:

Hyderabad

I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

Date of transaction:[protected]
Time: 1:50 pm
Amount debited: 780 rupees

If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Nov 26, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2022

Cinepolis India Customer Care's response Hi Chaithu,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis