Cinepolis India — My money was deducted but my ticket was not confirmed

Hello sir/Madam,
I am MOUSUMI PAUL from kolkata, I like to draw your kind attention that last Sunday (3/10/21) I had opened the cinepolis app to book a ticket for the movie No time to die in cinepolis acropolis mall. My money was deducted from my bank account but my ticket was not confirmed. I am very disappointed with your service. Please initiate my amount of rupees 255.

I shall be highly obliged if you kindly check the details and give me my money ASAP.
Thanks & regards,
MOUSUMI PAUL
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