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Cinepolis India — My prepaid tickets money withdrawn but no tickets booked

Hi
I am Neha Phaliwal and I always go to Cinepolis ludhiana in MDB mall for movies.
Mostly we buy tickets online.
Yesterday I purchased 3 VIP tickets approx. rs1440 for the Raees movie at 8:20 pm.
The money from my HDFC account had been deducted but the tickets were not booked.
I went to the Cinema and showed them the transaction as well but the supervisiors were so rude that they just walk away saying they cannot do anything and it was my fault that I booked the tickets.
Please advice what should I do.
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Complaint Status


[Jan 26, 2017] Cinepolis India customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

Date 31/01/2017 6:20PM Screen 4 was not working properly.
It is sad to know even in before show screen was not working still 6:30 show tickets were sold and customers force to watch movie by disturbed screen.

We couldn't enjoy movie completely because of disturbance.

Please take necessary action.

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    Cinepolis India
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    801
    Pending
    0
    Resolved
    562
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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