Cinepolis India — Not allowed to go out in the interval

Me and my friend went to watch Elemental movie at your multiplex in Ashima mall Bhopal, Madhya Pradesh, India.
During the time of the interval me and my friend wanted to go out of the movie hall, we were denied to go out by the guard at the entrance, by the manager with disrespect. He said we cant write that in terms and conditions that people are not allowed to go out in the interval but this is our company policy that you cant.

We were very heartbroken by the way we were treated and disrespected because we tried to ask questions.

I want to know in detail where this is written in company’s policy to deny people to go out in the interval against their free will.
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Cinepolis India customer support has been notified about the posted complaint.
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Hi,

We request you to share your concern with us via email on the following ID so that we can assist you in a better way.
[protected]@Cinepolis.com

Regards,
Team Cinepolis

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