[Resolved]  Cinepolis India — not returning my doubly charged money.

Address:	Lucknow, Uttar Pradesh, 226010
Website:	www.cinepolisindia.com

It is to inform you that i (Neelam yadav) with my husband visited cinepolis one awadh center mall, lucknow on 6th august, 2017 to watch a movie named "gurgaon". We asked for two tickets at the ticket counter for 15:30 show. First i used my atm card to make the payment of rs.420/- (Rs.210/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The lady at the counter asked me to make payment through cash. I gave her 2, 000 rupees in cash and she returned me rs.1, 580/-. But after few minutes a message came to my mobile stating that rs.420/-has been debited from my account no. ([protected]) on 15:29:43 thru pos. During interval i complained about this double payment to the same lady at the counter, then, she said that it happens at some times due to network problem but i need not worry it will be credited back to your account within 24 hrs. I waited for 24 hrs but the amount was not credited back. Later, i decided to wait for some more days and now ten days have passed but still wrongly deducted rs.420/- is not credited back to my account no. ([protected]).
The ticket details are: audi 8 executive e - 3 & 4 ; (1st ticket no.[protected] & 2nd ticket no.[protected] and invoice no. Is (054951) for both the tickets.
Moreover, i got my pass book printed which shows that an amount of rs.420/- was debited on 06/08/2017 through your posp/12459793/[protected].
Sir, from the above mentioned details you may clearly check that a wrong double payment of rs.420/- had been made on the above mentioned date and time for the above mentioned movie.
Sir, i have informed the same to the official website of cinepolis ([protected]@cinepolis.com) on 17/08/2017 but they have not responed to me. I have waited for so long and they have not returned my wrongly charged money.