[Resolved]  Cinepolis India — patron complaint not addressed for 8 months

I lodged a patron complaint about 8 months ago, still haven't got proper
Resolution on the matter. Refer to my email sent on [protected]@cinepolis.com. By
The name of lord vader.
I am cinepolis club member now and regular patron at your cinemas.
Please look into my matter and get back to me on mentioned phone number.
Thank you.
I've processed another solicitude on web please refer that as well.
I've tried every contact numbers i found on internet but no luck.
If mumbai/thane baesd authority not addressing my issue, then i have to escalate this to gurgaon head office.
Kindly look into the matter and oblige.
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Nov 10, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
Cinepolis India Customer Care's response
Dear Lord Vader,

We are sorry for the experience you are facing. Request you to share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (47349) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Complaint comments 

Comments

Oshow Roger please help me asap
Cinepolis India Customer Care's response, Oct 13, 2018
Verified Support
Dear Mr. Roger,

Thanks for reaching out to us. Kindly elaborate your concern so that we can assist you accordingly.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Oct 21, 2018
Verified Support
Dear Mr. Roger,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis

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