Cinepolis India — Payment debited but ticket not issued

Cinepolis India — Payment debited but ticket not issued

S Sadab30 Jun 20, 2023 Jun 22, 2023 This thread was updated on Jun 22, 2023

My order I'd is[protected] I issued 2 tickets. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained thorough mail . But nothing has been done yet! Kindly look into the matter. +1 photos Was this information helpful? No (0) Yes (0)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Jun 22, 2023

Verified Support

Hi Sadab,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis