[Resolved] Cinepolis India — payment deducted but tickets not received | |
I booked the tickets from cinepolis ios app on 1st June 2018 for Carry On Jatta 2 movie (show timing was around 7:45). Initially i booked 7 tickets using my debit card and money of amount 1290 was deducted but no confirmation was received . Later i check onto the seats, which was still available. Next time i booked again 7 tickets which amounts to 1540 using BHIM upi but same thing happened again. I was charged and no confirmation was received.
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Jun 7, 2018 Complaint marked as Resolved Received my refund already. Thanks Cinepolis India customer support has been notified about the posted complaint. Verified Support Jun 07, 2018 Cinepolis India Customer Care's response Dear Customer (aaps3579), Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (31396) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jun 11, 2018 Cinepolis India Customer Care's response Dear Customer (aaps3579), Thanks for acknowledging us. For further assistance please get back to us. Regards Team Cinépolis | |
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