Cinepolis India — Payment is made but no ticket confirmation

Address:500072

You people asked me to use cinepolis app, and I agreed to use it. Everything went very smooth until the payment thing. Once I make the payment, there isn't confirmation on payment, however the money is cut. Also, I don't have transaction number as well. How to track this and how will I get my money back. And the customer care number mentioned is connecting to wrong person. This bloddy very bad experience.
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I have booked my tickets for MSD The untold story on 30/09/2016 at around 9:00PM . The amount was deducted from my account but it said transaction has failed. Very disappointed with Cinepolis and i intend to take this issue very seriously if its not resolved soon

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    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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