Cinepolis India — Payment made but no tickets received and they have marked my complaint was resolved whereas it is not resolved

Cinepolis India — Payment made but no tickets received and they have marked my complaint was resolved whereas it is not resolved

M Mohit7850 from Kolkata, West Bengal Nov 19, 2022 Nov 24, 2022 This thread was updated on Nov 24, 2022

The payment was made but no ticket was received. The movie is in less than 12 hours Please contact me on [protected] You have marked my complaint as resolved whereas I have not got my ticket! If this continues I will have to file a case in consumer court Was this information helpful? No (0) Yes (0)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Nov 24, 2022

Verified Support

Hi Mohit,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis