Cinepolis India — Payment made ticket not received

Address:

Cinepolis eta binnypet mall Bangalore

Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

Please give me my refund at the earliest!
Contact number [protected]