[Resolved] Cinepolis India — payment not credited

pratyushmohan

from Kolkata, West Bengal

Address:

Ahmedabad, Gujarat, 380051

Date of booking : 12-may-2018
Cinema : cinepolis
Center: ahmedabad one
Movie : avengers
Show timing : 09:50 pm
Name : pratyush mohan

I booked two tickets via cinepolis app on 12-may-2018.
Money was deducted fro my account but tickets were not generated.
I have registered complaint on their website three times. I get an acknowledgement every time but the money hasn't been credited to my account. Also there hasn't been any follow up from their side.

Pratyush mohan

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Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Cinepolis India Customer Care's response Dear Customer (Pratyush Mohan),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 29453 ) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 28, 2018

Updated by pratyushmohan Good Day

Even this service is same as the complaint procedure on your website. I got the acknowledgement of the complaint, but no follow up.

regards
Pratyush Mohan

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Pratyush Mohan,

We understand your concern. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards
Team Cinépolis

Jun 06, 2018

Updated by pratyushmohan Good Day Cinepolis

Is anyone actually even working on this complaint, or its only an automated system generated acknowledgements that I get for every mail.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Pratyush Mohan,

We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your patience in the interim.

Regards
Team Cinépolis