Cinepolis India — Poor projection quality

I watched movie Pathan today at Cinepolis DB Mall Bhopal, India. The projection quality was poor - brightness was low and the images were not sharp. It was very disappointing. The picture quality is way better on my TV. I am an avid movie goer if this is the case I may be forced to watch movies on OTT at home.
Please look into the matter and do the needful so that our theater experience is good.
Thanks
Dr Pradeep Kapoor

Details -
Movie - Pathan
Show timing - 8.40 PM
Audi 2
Seats H 7, 8.
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Cinepolis India customer support has been notified about the posted complaint.
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Comments

Hi Pradeep,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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