Cinepolis India — Popcorn/ticket counter/ staff services rude and unwilling

Cinepolis India — Popcorn/ticket counter/ staff services rude and unwilling - Pathetic experience

A akshar_s1 from Noida, Uttar Pradesh Nov 7, 2022 Nov 10, 2022 This thread was updated on Nov 10, 2022

I spoke to Devender, today around 11.30.pm night show. While purchasing popcorn, i asked him that popcorns fall down from the bucket, i need something else either some plate or anything. He blatantly denied for that saying we dont do anything, said we dont have anything. We buy popcorns for 380/-, which is too expensive already and then just to provide a plat seems so pathetic. Totally dissatisfied and pathetic experience on this small issue.. Need this to escalate to higher authorities to understand how the customers are treated Also at the ticket booking, they have one machine running and the queue was so long and instead of doing anything, they just keep denying for everything. Looking forward to hearing from you. Sent an email already at [protected]@cinepolis.com Thanks Akshar Was this information helpful? No (0) Yes (0)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Nov 10, 2022

Verified Support

Hi Akshar,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

Regards,
Team Cinepolis