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Cinepolis India

[Resolved]  Cinepolis India — Refund money of movie ticket

Address:Pune, Maharashtra, 411007

I had booked 2 tickets of Guardian of galaxy 2 (IMAX 3D) Premium seat L8-9, morning show (8:25 am) from Paytm (order id:-[protected]) at cinepolis westend mall sumanship Pune. But the show was cancelled due to some technical issue. They had told the money will get refunded if you have booked it online. But the money is not refunded up till now . The amount is 769rs (i had received 100rs cash back from paytm while booking), so the amount to be refunded back is 669rs.
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Jun 25, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 17, 2017
Cinepolis India Customer Care's response Dear Customer (Pramod94131),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Verified Support
May 25, 2017
Cinepolis India Customer Care's response Dear Customer (Pramod94131),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
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Comments

I went in cinepolis Triton mole Jhotwara & went to canteen to buy Patty bit the were not allowed to buy single. The main issue is that there is no menu card contained this details and this is not fair.
Reply
Cinepolis India Customer Care's response, May 22, 2017
Verified Support
Hi Surendra Singh Raw,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, May 30, 2017
Verified Support
Hi Surendra Singh Raw,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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