[Resolved] Cinepolis India — refund of cancelled tickets

akhil_1733

from Jammu, Jammu and Kashmir

Address:	122003
Website:	www.cinepolisindia.com

I had recently tried to book 4 tickets dated 1st june 2018 for carry on jatta 2 at tdi cinepolis jagat cinema, sector 17 chandigarh showtime 4:30 pm and possible tickets were for the "k row" in "audi 1". I tried it booking from your cinepolis app but while making a payment the app showed notification of session expire, however my account was deducted with the amount (Rs 310) from my yes bank account number xxxxxxxxxxx8080 without tickets getting booked. I have not received any reversal of the amount and tried to contact you since. I have not received any response too. Please revert back as soon as possible.

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Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31208) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 06, 2018

Updated by akhil_1733 I have sent you an email. Please check and respond.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Thanks for sharing the requisite details with us. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis