[Resolved] Cinepolis India — Refund of money for non receipt of ticket

Manish Palicha

from New Delhi, Delhi

Address:	Ernakulam, Kerala, 682002
Website:	www.cinepolisindia.com

I had booked 4 ticketsonline amounting to rs. 648/- on 10 june for 2245 show at kochi of movie raabta. The money was deducted from my bank as i had opted for net banking but i did not receive any ticket confirmation.

When i reached cinema hall, there was no reservation and i had to but tickets across the counter.

I have written twice to cinepolis but they have not yet responded to my grievance nor they have refunded my money.

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Aug 3, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Cinepolis India Customer Care's response Hi Manish Palicha,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Jul 02, 2017

Cinepolis India Customer Care's response Hi Manish Palicha,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your contact number or email ID at [protected]@cinepolis.com so that we may assist you.

Regards,
Team Cinepolis.

Jul 13, 2017

Updated by Manish Palicha I have been chasing cinepolis for over a month to get my refund of 680 and it is still not resolved. This is the worst customer service I have ever experienced :(
Cinepolis is least bothered to refund the money as they have already received money. It looks like they are surviving on our money to pay their overheads. I can imagine how many like me will be going through such issue with cinepolis across the country.. cinepolis seems to be least interested in resolving customer issues...and if they were then this should have taken over a month to resolve. It is sad that m hardened money is used to pay the salary of cinepolis employees even without providing me the service what I paid for...and there is no number given for you to speak to someone and the only point of contact is [protected]@cinepolis.com and the only reply one gets is We are already looking into your concern, we will be updating you soon.

Jul 13, 2017

Updated by Manish Palicha This is the reference number of my complaint registered on [protected]@cinepolis.com

ISSUE=6688 PROJ=78

Jul 30, 2017

Updated by Manish Palicha CINEPOLIS IS NOT EVEN BOTHERED AND ARE STILL SITTING WITH MY MONEY:(
BEGGARS!!!