[Resolved] Cinepolis India — regarding movie ticket

Praps

from Mumbai, Maharashtra

Address:	Kamrup Metropolitan, Assam
Website:	www.cinepolisindia.com

During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

I have also attached the payment deduction details

Please acknowledge me.

Regards
Pradeep sharma

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Nov 16, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Cinepolis India Customer Care's response Dear Pradeep,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Oct 04, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

Details Required:-

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Oct 11, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Oct 12, 2019

Updated by Praps No not yet resolved

Oct 13, 2019

Updated by Praps I have already shared the said information but still not solved

Verified Support

Oct 14, 2019

Cinepolis India Customer Care's response Dear Pradeep,

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards
Team Cinépolis