Cinepolis India — Safety Concern

Date of Incident : 08/07/2022
Client No : M/087056
Location : Cinepolis Lake Mall, Kolkata
Full Desc : Halfway through the show, there was some electrical short circuit issue in the mall and the entire lobby area was full of smoke, the smoke entered the theatre as well, it was suffocating, it was very hot inside, the ACs were not working it seemed but still the management kept running the show putting our lives at risk. There were only 9 people at the theatre for the morning show so hardly any people to complaint. When I went to the staff, they said the issue is with the mall and they can't do anything. These theatre charge so much for the ticket and F&B yet cannot provide a safe environment to us. I had to leave before the show ended.

Desirable Resolution : Full Refund of ticket and F&B because of the horrible experience that I had today.