Cinepolis India — Screen fit to square frame while viewing movie in theatre

Address:

Meenakshi Mall, Bannerghatta road, Bangalore

Sir/Ma'am
I'm Vighneshwar,
This is to inform that while watching 'The Flash' in Cinepolis, Meenakshi Mall, Bannerghatta Road, Bangalore - 560076 on 18th June 2023, the screen was fit to a square frame in the centre of the screen for the entire movie, instead of fitting it to the full screen.
This is disappointing and annoying as the main reason of watching a movie in theatre is to enjoy the special effects which involve both audio and visual effects.
I request the authorities to look into the matter and ensure it is not repeated and also demand a small refund for 'disturbed viewing'. The ticket is attached below .
thanks and regards,
Vighneshwar
Email ID: [protected]@gmail.com