Cinepolis India — Service and Movie clarity is worst

I'm at Cinepolis, SJR Central Mall, Arekere, Bangalore watching Puss in Boots 3D. The movie clarity is worst. There is no 3D effect.
The screen is flickering. When contacted the staff, they claim some technical issue. We told them to stop the movie, rectify the issue. The technical person reduced the screen size to 60-70%. The screen is still blurry. Despite repeatedly asking them to rectify they aren't doing anything. The staff is just trying to buy time. Either they should refund the amount or rectify the issue.