[Resolved]  Cinepolis India — staff came into doorway and starting talking loudly in suspense movie.

I visited cinepolis k star mall chembur on 30th october 2018 for halloween 5:10 p. M show in audi 2.

Near the climax (Not the credits end but 10 or 15 minutes earlier) some of your staff came into doorway of audi and started talking loudly to the level some patron in audi had to yell at them.

It ruined the suspense of movie and my attention was diverted therefore lost interest.

I also notified the issue to the staff standing outside audi but one of them had audacity to lie to me that he was the one who was talking citing"mein sirf darwaja kholne ko bol raha that" which is a complete lie to my face because their talking lasted 20 30 seconds.

Now i also put this complaint in visitors book but demanding refund for the inconveniences caused but haven't got reply even though i put my 2 mobile numbers in the visitor's book.

I would like you to please investigate my complaint and please initiate refund.

This is the 2nd time i complaining about cinepolis and i'm really loosing my patience.

Kindly look into the matter and do oblige.