Cinepolis India — Staff rude behavior

Address:

3rd Floor, Reach Airia Mall, Badshahpur Sohna Rd Hwy, Sector 68, Gurugram, Haryana 122101

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I went back to remind the staff for the invoice. It had been more than an hour and no invoice yet. After reminding Rahul, he assured he will send the bill to my seat and as I had expected, no-one came to handover the invoice.

After the movie was over, I went back to the follow up and asked for the Site Manager for complaint. Rajeev (Site Manager) approached me and asked me - What's the problem ?.. After I explained the situation to him, he casually said I will get you a bill and printed a new bill at 9:04pm. When I wanted to complaint about the repeated lies Rahul had said and the bad service, he challenged me to go ahead and complaint to the higher management instead of apologizing for the mistake on their part.

Rajeev was very rude infront of the other customers and his careless attitude reflected that he does not care about customer service.

I am very dissatisfied by my experience with Cinepolis and I expect a compensation for this harassments faced by me, for no good reason.

I would never recommend my friends and family to visit Cinepolis, rather visit professional and reputed companies like PVR and INOX who put their customers first.

I have attached the note for my order given to me around 6pm and the secondary bill printed by Rajeev at 9:04pm.

Hope this help Cinepolis to improve their customer service standards in future.

Thanks,

Aditya