Cinepolis India — The staff seems to have stolen my forgotten item

Address:Cinepolis Seasons Pune

On 12th July 3:40pm, I watched Mission Impossible Dead Reckoning in 4dx screen at Cinepolis Seasons mall, Pune. Unfortunately my wireless earbud's case must have slipped from my pocket that day.

On 19th July, I visited to enquire if they had found it. The person at the ticket counter confirmed that they had found it and showed the picture of the earbuds from their internal whatsapp group. He sent me to a person whose name tag was 'Rushikesh' at the cine care counter. He told me that the earbuds are with their manager "Rishikesh Mane".

He then sent me to another staff member who told me the most doubtful story ever-

He said that on 12th July after the movie was over, a customer came to the screen of 4dx and showed them a picture of the earbuds on his phone. They did not document his name and gave him the earbuds. The earbuds in question are "Soundcore Liberty Air 2 pro (black)". These are not a common pair of earbuds that anyone would have a picture of them in their phone. The chances of this story being true are slim. What I doubt happened is simple: someone from the staff has stolen them and others are covering it up.

I hope you will take this seriously as these are expensive earbuds. A quick look at the cctv footage on the date should show you that the staff member is making up the story. And who knows what else have they stolen until now.

- Sambhav Mutha
[protected]@gmail.com
[protected]
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Cinepolis India customer support has been notified about the posted complaint.
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Hi Sambhav,

We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

Regards,
Team Cinepolis

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