[Resolved] Cinepolis India — Ticket booking-reg

RISHIsiva

from Chennai, Tamil Nadu

Address:	Coimbatore, Tamil Nadu
Website:	CINEPOLIS

I am siivakumar, and booked ticket for kaatru veliyidai, show timings on 9th sunday 11.00am thro' online using my debit card. I have received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
Now i start booking once again, still i received the same message on screen that the ticket is not booked. After a while, when i was reading m mails i come to know that the ticket is booked twice for kaatru veliyidai. Now i want to cancel the 4 tickets which is booked later. Please cancel the tickets and do refund the amount in my account or in direct.thanks/regards sivakumar.k [protected]

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May 18, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

Cinepolis India Customer Care's response Dear Customer (RISHIsiva),

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 15, 2017

Cinepolis India Customer Care's response Dear Customer (RISHIsiva),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.