Cinepolis India — Tickets booked but not issued funds deducted

Address:

delhi

I tried to book tickets of jawan on 6/09/2023 for 8/09/2023 but transaction was not successful but amount is deducted.
I received an email that ticket was not booked and refund will be credited in 7 days. i am unable to communicate to the cinemas helpline
my order no.[protected].