Cinepolis India — Tickets not issued, but money deducted.

Cinepolis India — Tickets not issued, but money deducted.

S SaileePawar from Mumbai, Maharashtra Jun 2, 2023 Jun 11, 2023 This thread was updated on Jun 11, 2023

My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done yet! Kindly look into the matter. Thank you. +1 photos Was this information helpful? No (0) Yes (0)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Jun 5, 2023

Verified Support

Hi Sailee,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

[email protected]

Jun 11, 2023

Hey Sailee
Just wanted to ask i[censored] got any help from Cinepolis India coz even I am suffering from the exact same problem. Did they give u a refund or the tickets?