Comments
The app says your card has not enough points while I try to book tickets although in the club cinepolis site, total points in my account is 144pts.
Even there is no option to redeem club cinepolis points while booking through app.
Could you please look into the issue????????
Even there is no option to redeem club cinepolis points while booking through app.
Could you please look into the issue????????
Cinepolis India Customer Care's response, Aug 11, 2018
Verified Support
Dear Customer (Dj005),
Thanks for writing to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.
Regards,
Team Cinépolis
Thanks for writing to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.
Regards,
Team Cinépolis
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payment is already deducted from my bank account.neither I have received any sms or mail
confirming the status of tickets nor it's showing in the app. Please reslove the Issue ASAP
Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (39522) in the subject line so that our team can assist you
Contact number.:
Email ID:
Cinema location:
Date of Transaction:
Regards,
Team Cinepolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.