[Resolved] Cinepolis India — two tickets price deducted from bank account show timing and seat no is same

[Resolved] Cinepolis India — two tickets price deducted from bank account show timing and seat no is same

A arooq from Hyderabad, Telangana

Hi sir, i have booked one movie ticket on 30 april 2017 from http://www.cinepolisindia.com, they have deducted 2 ticket price from my bank account cost of one ticket was inr 167.18. But they deducted 2 movie ticket price for same seat and same show time 7.25pm, i have got confirmation email twice with same transaction i'd 689826. I have reported this issue with cinepolis support team, no response from there side they just keep delaying writing email as we will get back to you soon we are closely working, it more than 6 months whenever i write email to support team in reply i am getting response saying they are working on this issue and get back to you soon. Sir i have spend more time writing email to them and waiting for them resolve my issue. Please help Was this information helpful? No (0) Yes (0)
Feb 7, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Dec 08, 2017 Cinepolis India Customer Care's response Dear Customer (arooq), We regret the inconvenience caused to you. Kindly allow us some time, we'll ensure this gets resolved for you soon. Regards, Team Cinepolis Dec 08, 2017 Updated by arooq Sir, Same message I can't expect from you. I want my money back, you keep on delaying my issue writing email to me allow us some time when ever I write email to support team, can you tell me how much time you require it's been 8 months I have reported this issue. I can give you all emails written to support team Regards, Farooq Verified Support Dec 10, 2017 Cinepolis India Customer Care's response Dear Customer (Arooq), We do understand that there has been a prolonged delay from our end. We request you to allow us some time, we'll be back with an update soon on this matter. Regards Team Cinépolis Dec 12, 2017 Updated by arooq Hi Cinepolis, I don't understand, can you please let me know for what you require time, its been more than 8 months. I have bank account transaction and acknowledgement email from cinepolis India website. I have booked 1 ticket but amount deducted for two tickets. May I know for what you are looking for? If you need any other information related to this transaction let me know but don't put me on hold Regards Farooq Dec 18, 2017 Updated by arooq Hi Cinepolis, No response till now, please kindly update. Regards, Farooq Dec 20, 2017 Updated by arooq Hi, Any update? Dec 21, 2017 Updated by arooq Kindly update Verified Support Dec 27, 2017 Cinepolis India Customer Care's response Dear Customer (arooq), We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue is resolved at the earliest. Regards Team Cinépolis Mar 27, 2018 Updated by arooq Hi Need update on my issue, waiting some one to reply
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