[Resolved] Cinepolis India — unable to download m-ticket via the link given

 
1 Review
India
 sarat7 on Apr 23, 2019
Completed booking a ticket a Cinepolis Manjeera Mall hyderabad using the cinepolis website on 21st April 2019. On completion of payment and order, I received the confirmation email and an SMS to download the M-ticket. But the link does not work. No response from the customer care till now as well.

The booking does not even show up in the booking history.

Would be great if you could resolve this and allow me to download the M-ticket or email the same.
Complaint marked as Resolved May 30, 2019

Complaint Status


[Apr 24, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Apr 25, 2019
Dear Sarat,

Sorry for the inconvenience. Please confirm if you have received or noted the Booking ID from the screen.

Regards,
Team Cinépolis
Updated by sarat7, Apr 26, 2019
Yes, I have noted the booking ID.
Verified Support
Cinepolis India Customer Care's response, Apr 26, 2019
Dear Sarat,

Thanks for your confirmation. However, you can visit the respective cinema and show the Booking ID (mentioned in the screenshot attached) at the entry of the cinema. Furthermore, please do carry the transaction proof that includes (SMS from Bank/other mode of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis
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    Cinepolis India - unable to download m-ticket via the link given