Cinepolis India — Uninformed show cancellation

Address:Hyderabad

Booking Id: WGB6XQH
Booking Date: 27.09.2023
Movie name: Creator (2D) English
Movie date and time: 01/10/2023
Location: Cinepolis CCPL, Malkajgiri, Hyderabad

Requesting for refund, as the movie was cancelled at the movie theater where we booked. And Cinepolis was unware of this instead they sent a survey link about the show.I have complained to bookmyshow as well. Movie ticket details have been attached.
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Cinepolis India customer support has been notified about the posted complaint.
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Hi Dhriti,

We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

Regards,
Team Cinepolis

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