Citi Bank Credit Card — without my authorization deducted the amount 9437/-

Address:

New Delhi, Delhi, 110092

Hi Sir/Maim,

I inform you that without inform me Citi bank deducted ₹9437/- from my citi credit card and renew the my policy.

I call to Citi bank for cancell the policy he told me you have to pay 10% of cancellation charges..

Sir, I want to know who is responsible for this.
How can deduct the amount without my Authorization and without OTP.

Sir, I would request to you please solve this problem.

Thanks,
Chandan Prasad
Mobile# [protected]