Citibank — citibank credit card/citrus fund fraud dealing

Nov 21, 2018

Updated by anangoli Further to my complain above, I presume Citibank may not bother to reply as this seems to be a planned fraud. I received Citibank bank statement instructing to pay the subject amount by 5th December 2018. The Citrus company account shows no balance in my account. Once the above due amount I pay to Citibank they will not refund instead come out with many queries and excuses to avoid the refund but if not paid there will be their fund collecting team in my door. Even though I decided to pay this amount considering as this is part of charity, my worry is that there are chances of other transaction in future as they may decide with out my consent IPIN, OPT etc., which may be even a larger amount??. Hence I request you to help me to cancel this Citibank credit card immediately before another fraud transaction happens. Since I am in USA and will be back in India by January 2019 second week I require your help as Citibank never bother to respond to any of my foreign calls.
Regards.
Aboobakar I Nangoli.(I. A. Nangoli)

Dec 11, 2018

Updated by anangoli Dear Citibank Card,
Further to my above complaint, I complaint to CITRUS fund as follows:

Citrus fund
On October 20, 2018 I received following alert message from Citibank:

'"Rs.3499.00 spent on card xxxxxxxxxxxxxxxx ON 20- OCT- 18 at CITRUSPAY MCAFEE was processed without PIN/OPT as prescribed by RBI. Available balance limit is Rs xxxxxxx"
I was shocked on above message alert as I never expected my few decade old trusted Citibank card will cheat me by paying some third party without my consent. Hence I presumed that it might have a fraud transaction, and I tried to contact CITIBANK as well as you through email/web - contact etc., but there was no result. Since I am in USA on a visit at present contacting on phone was not possible. Even I mailed to you (citrus) questioning your authority of drawing my money without my consent. However there was no response from both of you instead Citibank sent me their monthly statement including above fraud amount. Now, I realized that this is a possible fraud jointly operated by Citibank and citrus. You may be multi million turnover company but you have no authority to steal my single paisa without my consent or RBI got an authority to allow to steel my money by an non concerned party.
I therefore request you to kindly return the above illegal payment to my bank as I already paid to Citibank the above amount so as to avoid their fund collector at my door. I already complained through this platform my desire to cancel my Citibank card as I lost my trust on them.
I also request you to not phone me as I am having a roaming mobile number and I do not want to waste another dough on this issue. However you may write to me in my email: [protected]@hotmail.com
Regards,
Aboobabkar i nangoli
[protected].
CITRUS fund wrote me:

Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

AND I replied to them as follows:

Dear Citrus Team,
I re quote the following message received from Citibank which you ignored while proving your honesty:
"Rs.3499.00 spent on card xxxxxxxxxxxxxxxx ON 20- OCT- 18 at CITRUSPAY MCAFEE was processed without PIN/OPT as prescribed by RBI. Available balance limit is Rs xxxxxxx"
Since my bank did not give any reason for above transaction, your claim of two factor authentication is a false statement as per above message. More over I do not know the reason for collecting fund from me or you had any correspondence with me in this connection. I have proof of the above Citibank message and may claim my damages and suffering I had both from you and Citibank.
Surprisingly where is the payment you collected from me? When I try to log on to your website it is not allowing to log as I am in USA and reasoning of server privacy???? . Any way I will not allow you to use this amount as a donation from me but definitely collect with interest and other damages even I have to go legal process for this small amount.
Regards,
Nangoli

WHAT IS YOUR JUSTIFICATIONS TO ABOVE DEALING???????