Citibank — non refund of amount for transaction which failed

Citibank — non refund of amount for transaction which failed

P purabi samaddar from Kolkata, West Bengal

Sir, It is to inform you that i made a transaction on irctc using my sbi debit card through payment module-visa/master card (Powered by citi bank) for which the transaction failed. Now irctc has refunded the amount as shown in refund status to your bank on 04oct2017, but still now i haven't received the amount back. Kindly look into the matter and remit the amount to my account. Details Name-arijit samaddar Transaction id: [protected] Transaction amount:2770.0 Contact no-[protected] Was this information helpful? No (0) Yes (0)
Citibank customer support has been notified about the posted complaint. Oct 06, 2017 Updated by purabi samaddar This is to inform you recently i received a phone call from No-[protected] where the person addressed himself to be a CITI bank representative and asked my debit card credentials which i provided. At last stage he asked for the OTP which is confidential and so i denied. Thereafter he threatened to cancel my payment request, kindly clarify whether your bank relate to any such person. My payment is wrongfully blocked for very long period if i don't get my money back then i would be bound to take drastic action.
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