Citibank — poor communication on bill payment and redeem points vouchers

Address:	Bangalore, Karnataka, 560045
Website:	CItibank

Dear sir/madam,

I am mahesh from bangalore, i am using citi bank credit card for the past 1 year. I used to pay my debts regularly, last month i failed to pay my credit card bill, but i didn't receive any alert mails or intimation mails for the failed date. After 20 days, they asked me to pay amount of 2000 rs extra as penalty. My point of concern is why they failed to send me alert mail. As i am in job tension in my office, i forgot to pay, but this bank has to be sent a mail regarding the delay in paying bill. Ultimate thing, after 20 days, while next bill generation, they are asking me to pay the amount.

Also, i have claimed the points by redeem points options, (Vouchers, amazon and croma vouchers) before one month, there is no confirmation, or communication or other mails regarding the offers, cheating citibank