Citibank — refund not credit to bank account.

Address:

560014

My name is Jhunjhun Tripathy and I had ordered (Product) of RS. Amount 19490/- in Amazon on (26-November-2019) and after (26-November-2019) I returned this order due to personal reason. And on (26-November-2019)
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number ends with (************1512)
Thank you sir