Citibank — Yet to receive atm

Address:	411057
Website:	www.online.citibank.co.in/customerservice/grievanceredressal.htm

I have raised request for new ATM Card/Pin on 20 April 2016 since my existing card got tempered.
I received the ATM card via Blue dart. However didn't receive my ATM pin.Since i did not get any updates i called the citibank helpdesk
and they gave me reference num ex[protected]in and told me that it was dispatched via speed post. I didn't any intimation from the post office.
On visting the same on 29 April(infotech hinjewadi post office, pune) i came to know that they have misplaced my document.
I already raised complaint with Indian Post (Complaint Num:[protected]). I reapplied for the ATM Pin and this time it was coming from Bluedart([protected] ).
Its been endless wait of two weeks now and iam yet to receive the ATM Pin.
I have salary account in citibank since last 8 years. Would appreciate a quick resolution as I am not able to use my card or internet banking