| Address: | 560076 | | Website: | www.citruspay.com |
Hi,
I recently got Citrus Cash Account. I loaded amount in to it so as to use it on other merchant sites
I thought to use this money during Flight booking using goibibo site. They advertised payment option using Citrus Cash . When I Clicked on that option I was taken to Citruspayment site. There when I entered the details and entered password, I see not processing activity happening and I am not able to book the ticket using that citrus cash account, which has sufficient balance.
When I rang the customer care, it gave automated answers and then call got disconnected. I tried many times and the same happened every time.
Now I have money in citrus cash, which I have no idea when can i get that.
First of all i think it Citrus is providing a financial transaction related service, they should provide 24* 7 customer service, as transaction online are bound to get some problems and in absence of that client/customer has to face the problem.
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I apologize for the inconvenience caused to you.
Upon investigation I would like to confirm to you that there are no known issues on the payment check-out page. Hence, request you to try transacting again and let us know if you are experiencing the same issue in future.
Alternatively, write to us at [protected]@citruspay.com with your registered ID & phone number for further assistance.
Thanks,
Deb's D