[Resolved] Citrus Payment Solutions — about non completion of payment and deduction of amount

Smithkhare

from Akot, Maharashtra

Address:

Nagpur, Maharashtra, 440008

1. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:46:34 at citrus pay edu, mumbai. Available balance in your account is 70, 077.46.
2. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:14:32 at citrus pay edu, mumbai. Available balance in your account is 70, 377.46.
3. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:49:35 at citrus pay edu, mumbai. Available balance in your account is 69, 777.46.

The above three messages shows the debited amount but the payment is not completed and it is not refunded yet.

+3 photos

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Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Comments

Rahil141

from Bengaluru, Karnataka

Transaction failed but money deducted from bank account . Please find the screenshot attached. The first transaction failed so I tried again and went successful at the second attempt. The money deducted. Refund the same please. Please