[Resolved] Citrus Payment Solutions — account debited payment not done

anirudhak40141

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411052

Dear citrus team

I have done one payment to airtel through my icici bank account on 7th february 2018 through internet banking. It is not yet reflected to airtel account as well as not reversed to my account.
Below are the details for the same.

Please mail confirmation from airtel about non payment against icici payment details

Transaction amount: rs. 589.00

Transaction date: february 7, 2018

Payment id: [protected]

Consumer code: airt[protected]

Bill reference information: [protected]

My account is debited on 7th of feb 2018 but airtel account is not credited as well as amount is not reversed to my account.

I have confirmed same with icici bank. Icici confirmed same that payment is transferred to citrus on 8th of february and please contact gateway for further information.
So please do the needful asap.

Anirudha kelkar.
Email address: ani18. [protected]@gmail.com

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Apr 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 13, 2018

Updated by anirudhak40141 Hi Citrus team find data as requested
Transaction Amount: Rs. 589.00

Transaction Date: February 7, 2018

Payment ID: [protected]

Consumer Code: AIRT[protected]

Bill Reference Information: [protected]
Merchant Transaction Id :[protected]
Citrus Transaction Id : [protected]

My mobile number: +91-[protected]

I have added my bank statement for your reference which is clearly showing my account is debited on 7th of feb with above mentioned details. Also I have mentioned Citrus ID for your reference. I have done this transaction through internet banking of ICICI Bank.

Hope this information is sufficient to recover my amount.

Regards
Anirudha
MOB:[protected]

Mar 16, 2018

Updated by anirudhak40141 Hi Citrus team,
any update on my request. I have provided all details of my request on 13th. but there is no update from CITRUS team. when I can expect the same?
Anirudha Kelkar

Mar 22, 2018

Updated by anirudhak40141 Hi Citrus team,

Are you working on my issue? My hard earn money is deducted on 7th Feb 2018 and forwarded to CITRUS. But it is not paid in my airtel mobile account. So many time I have raised this issue with Airtel, ICICI and CITRUS. CITRUS looks to be least bothered about this issue. There is no update from CITRUS though I provided whatever information is required. Please let to whom I should approach to get my money back. It looks to be consumer forum is the last option open for me.

Anirudha Kelkar

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Comments

anirudhak40141

from Pune, Maharashtra

Hi Citrus team find data as requested
Transaction Amount: Rs. 589.00

Transaction Date: February 7, 2018

Payment ID: [protected]

Consumer Code: AIRT[protected]

Bill Reference Information: [protected]
Merchant Transaction Id :[protected]
Citrus Transaction Id : [protected]

My mobile number: +91-[protected]

I have added my bank statement for your reference which is clearly showing my account is debited on 7th of feb with above mentioned details. Also I have mentioned Citrus ID for your reference. I have done this transaction through internet banking of ICICI Bank.

Hope this information is sufficient to recover my amount.

Regards
Anirudha
MOB:[protected]

anirudhak40141

from Pune, Maharashtra

Hi Citrus team,
any update on my issue?

Citrus Payment Solutions Customer Care's response, Mar 26, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team