[Resolved] Citrus Payment Solutions — airtel dth recharge

Nochur Prasad

Website:

air tel dth recharge

Dear sirs

The following recharges were made to my air tel dth id reference [protected] from my hdfc bank ac

On[protected] rs.200 no confirmation received but shown transaction successful

On[protected] rs.5990/- status shown, transaction declined, but the amount of rs.5, 990/- has been debited to my account. I contacted the bank and was advised to get the confirmation from your side for non receipt of this amount.

Please find here under the transaction reference
Date08 oct 2018
Withdrawal 200.00
Cheque/ref no.[protected]
Narration[protected]/citrusairtel
Value date09 oct 2018

Date10 oct 2018
Withdrawal 5, 999.00
Cheque/ref no.[protected]
Narration[protected]/citrusairtel
Value date10 oct 2018

Please confirm status of these two transactions so that i can follow up with my bankers for reversal of transaction if the same is not received at your end.

Thanks & regards

K. S. Prasad

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Nov 11, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Oct 10, 2018

Updated by Nochur Prasad Still not yet solved

Oct 11, 2018

Updated by Nochur Prasad Still waiting for the outcome

Verified Support

Oct 11, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

[Resolved] Citrus Payment Solutions — airtel dth recharge

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