[Resolved] Citrus Payment Solutions — although payment is not done.refund not done.

M v sivakrishna

from Hyderabad, Telangana

Address:

Guntur, Andhra Pradesh, 522124

Sir,
I, m v sivakrishna, (Postal department) using credit card ending 0719 payment done through citrus payment solutions to my bank account ending 2589. The payment is done rs 5000, rs 2000 and rs 1500 on[protected]. But still now the amount is neither credited nor refunded. The deductions are taken as scree shot and sent to you to verify. Please verify
Thank you

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Feb 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Citrus Payment Solutions Customer Care's response Dear Sivakrishna,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Dimpy Parekh.
Citrus Support Team

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Comments

Shankerchinni

from Delhi, Delhi

Hi, my name is shanker.ch, I was added 500/- to my citrus wallet on 31/12/17 but amount not showing in wallet.already I was waiting from 31/12/17 pls revert that amount as soon as possible.
Thanks in advance. .