Citrus Payment Solutions — amount debit from bank but not paid

Citrus Payment Solutions — amount debit from bank but not paid

A Amandutta from Srinagar, Jammu and Kashmir

Amount of rs.12318 debit from pnb saving account during payment of bajaj allianz insurance policy by using citrus payment solution on 23/jan/2018 but not paid to bajaj allianz. Plz. Look in this matter and resolve issue as soon as possible. Transaction i. D[protected]. I send you attached copy of bank details for yours further varification. Regards Aman dutta +1 photos Was this information helpful? No (0) Yes (0)
Citrus Payment Solutions customer support has been notified about the posted complaint. Jan 31, 2018 mrohitsng's response my transaction id is -> c[protected]provided by pnb) transaction date is 16/12/2017 beneficiary name is RANJAN KUMAR banificiary bank is kotak mahindra bank
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Comments

mrohitsng

from Noida, Uttar Pradesh

As I have already told the issue, I have to open an account in Kotak Mahindra Bank, therefore, i paid the amount of 2000 by a debit card of PNB. now the problem is payment is not received by Kotak Mahindra bank but the transaction is successful in Punjab bank statement.

Citrus Payment Solutions Customer Care's response, Feb 3, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team