Citrus Payment Solutions — Amount debited but shows payment failed on zara app
R
Ruchika Methwani
Sep 6, 2021
Sep 6, 2021
This thread was updated on Sep 6, 2021
I placed my order no. [protected] on the zara app and completed the payment through UPI but the app shows payment failed. The amount got debited and reached citrus but didn’t reach zara. Provide this refund at the early.
Uoi transaction id[protected]
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
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We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team