[Resolved] Citrus Payment Solutions — Amount Debited By Citrus Payment Solutions with unsuccessful payment transaction on Zara | |
While I was placing my order during a Zara transaction using UPI mode of payment under Citrus Payment Solutions gateway on the 1st July 2021. The money was debited towards Citrus Solutions Payment gateway but reflected on Zara as payment failed. Due to which the order placement was unsuccessful. Requesting you to kindly look into my concern and requesting initiation of a refund towards my bank account with the debited amount at the earliest. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Verified Support Jul 01, 2021 Citrus Payment Solutions Customer Care's response Hi Jeethan, We regret the inconvenience. We will update the status of the given transaction in next 24 hours. We appreciate your patience Regards, Citrus Support Team Verified Support Jul 02, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 3480.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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